Returns, Exchanges & Warranty
RETURNS and EXCHANGES:
We accept returns for a full refund of the product cost OR exchange for a similarly priced shoe for up to 30 days after delivery. Customer is responsible for the cost of return. Shoes MUST be in unworn, new condition as they were received. If you think they do not fit we believe that can be figured out by simply trying them on, NOT wearing out a night or two and trashed. Shoes with obvious wear will not be accepted, returned to the customer and refund not granted. Please email firstname.lastname@example.org or message via the Contact page with your request to return. In the event of an exchanged shoe not being available in the desired size, a similar model will be offered. Shipping costs are non-refundable unless the product has NOT been shipped and delivered.
NOTE: In the event of an exchanged shoe not being available in the desired size, a similar model will be offered.
Each Evolved Footwear shoe has guaranteed warranty for FREE repairs 1 YEAR from the date of delivery. This includes replacing all electronic components added to the shoes free of charge. After 1 YEAR a $25 charge will be required per pair under all circumstances. If the unfortunate event of a repair is required please send a request via email through your original purchase confirmation or via the Contact page with as much information from your original purchase as possible(name, address, email, product, etc.) You will be responsible for paying for your own shipping costs for returning your item, in some circumstances lights may be able to be mailed directly to you to repair on your own. Shipping costs are non-refundable.
REPAIRS and DURABILITY:
Due to the extremely unique nature of our product line electronic failure can happen, but is preventable. The footwear we sell is not originally designed to have an electronic component added to them and then withstand regular wear. With years of trial and error Evolved Footwear has found a solution to offer the most durable customization of footwear with light up effects to allow for regular wear and beyond. The better you take care of your Evolved Footwear product and its components the longer the pair will function as delivered in its original customized form. The harder you are on the shoes themselves, which will of course break down overtime as all shoes do, the more wear and tear you likely place on the electronic components.